Preparing For Your Zerorez® Service

 
Man Vacuuming

PREPARING YOUR HOME

It's important to give your carpet a thorough vacuuming prior to your appointment. This helps shorten the dry time.

Please have any furniture you want cleaned under moved out of the room prior to our arrival. Any furniture remaining we'll go up to and around it.

Customer Service Rep

PHONE ESTIMATES

We've set our per-room-pricing to be simple and easy to understand. With your help, we'll be as accurate as possible on the phone. Please understand that our over-the-phone estimate is sight unseen and your technician will walk through the job with you and confirm any price adjustments prior to cleaning. 

Zerorez van

Service minimums

Our standard Tucson service area includes Green Valley to Marana, SaddleBrook to Vail. For these areas have an $80 service minimum (not including our $14 environmental fee). We are willing to travel outside of our service area for a higher service minimum. We recommend getting a few friends together and booking your appointments together to spread the service minimum amongst multiple homes. Call for further details.

Cell Phone

CANCELLATION POLICY

We understand that sometimes life happens. If you need to reschedule your appointment we ask that you give us at least 2 business days notice. That gives us time to fill the appointment and keep our technicians busy. We'll help find a time that's more convenient for you too. 

Dog on green background

Biological TREATMENTS

Urine, feces, blood or vomit may require additional processes to address odor, bacteria, blood-born pathogens and staining. Testing will be performed on-site to determine severity and what steps, if any, are recommended. Treatments for biological contamination are not included in our standard cleaning price.

Area Rugs

Oriental and Area RUGS

Rugs, due to their construction, require special treatment in order to be cleaned properly. We have a specialized cleaning facility to clean all rugs with care. Your technician will determine whether you rug can be surface cleaned in your home or whether is requires full bathing in our facility. Most rugs can be cleaned in your home.